Kapture CRMOct 4, 20192 min readWhy You Need Service Centre Management SoftwareAny service based company has a tedious workflow with copious amounts of incoming communications every day. Calls, emails, social media...
Kapture CRMSep 16, 20192 min read5 Key Call Center Metrics For Service Center ManagementWhen you’re into customer service management, you have to take a lot of decisions that can impact your call center’s bottom line. You...