Kapture CRMSep 16, 20192 min read5 Key Call Center Metrics For Service Center ManagementWhen you’re into customer service management, you have to take a lot of decisions that can impact your call center’s bottom line. You...
Kapture CRMAug 26, 20192 min read7 Ways To Enhance Customer Service Management Software Standards With Live Chat SoftwareCustomer service is an integral part of any business. Whether you provide goods or services, after-sales support will be your liability....
Kapture CRMAug 19, 20192 min readHow To Create A Customer Support Software Strategy For Your BusinessThere are many advanced ways to improve your customer services. But the best way to improvise is to simply be just above the average....
Kapture CRMJul 5, 20192 min readCustomer Support CRM: Give Your Business The Tools It NeedsCustomer service support management software is a set of tools and solutions all designed to help businesses build a long lasting...
Kapture CRMMay 23, 20192 min readService CRM Software: Customer Relations Simplified What is a CRM software? A Customer Relationship Management software is used for managing business operations, improve customer relations,...
Kapture CRMMay 22, 20192 min readPut Some Science Behind Your Customer ExperienceWhat is Cognitive Customer Experience? Technology has consistently evolved to such an extent that companies don’t rely on human knowledge...
Kapture CRMMay 17, 20192 min readHow Well Do You Think You Know Your Customers?Customer Profiling is essential for every business. A customer’s need is the number one priority for any thriving business. A customer’s...
